Privacy Policy

Last Updated: December 20, 2025

Draxenovia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website draxenovia.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Subscribe to our newsletter or communications

Fill out forms on our website

Participate in surveys or feedback requests

This information may include:

Name and contact information (email address, phone number, mailing address)

Account credentials (username and password)

Payment information (processed through secure third-party payment processors)

Professional information (job title, company, industry)

Educational background and learning preferences

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and browser type

Operating system and device information

Pages visited, time spent on pages, and navigation paths

Referring website addresses

Date and time stamps of your visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery: To provide, maintain, and improve our educational workshops and platform features

Account Management: To create and manage your user account and enrollment in workshops

Communication: To send you confirmations, updates, technical notices, and support messages

Marketing: To send promotional materials, newsletters, and information about new workshops (you may opt out at any time)

Personalization: To customize your learning experience and provide relevant content recommendations

Analytics: To understand how users interact with our platform and identify areas for improvement

Security: To detect, prevent, and address technical issues, fraud, and security threats

Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing and transaction management

Email delivery and communication services

Hosting and cloud storage providers

Analytics and performance monitoring tools

Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest

Regular security assessments and audits

Access controls and authentication mechanisms

Secure data storage and backup procedures

Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

Retention periods vary based on the type of information and purpose:

Account information is retained while your account is active and for a reasonable period thereafter

Transaction records are retained as required for accounting and legal purposes

Marketing communications data is retained until you unsubscribe

Analytics data may be retained in aggregated, anonymized form indefinitely

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

6.2 Correction and Update

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.

6.4 Restriction and Objection

You may request restriction of processing or object to certain uses of your personal information, including direct marketing communications.

6.5 Opt-Out of Marketing

You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly at help@draxenovia.com.

6.6 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

7. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit or use.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website with a new "Last Updated" date

Sending you an email notification if you have an account with us

Displaying a prominent notice on our website

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Draxenovia

Calle 3 Catedral y Ave B, Panama City, Provincia de Panamá, Panama

Email: help@draxenovia.com

Phone: +27835702415

We will respond to your inquiry within a reasonable timeframe and work to address your concerns.

12. Additional Information

12.1 Do Not Track Signals

Some browsers include a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to Do Not Track signals or similar mechanisms.

12.2 Automated Decision-Making

We may use automated systems to analyze user behavior and personalize content recommendations. These systems do not make decisions that significantly affect you without human oversight. You have the right to request human review of automated decisions.

12.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, without undue delay.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.